Priority Lift Services stairlift training day. So yesterday, all our staff went on the latest Handicare training course for their Simplicity 950 straight stairlifts. They travelled from Derbyshire to their Head Office in Kingswinford, just outside of Birmingham. It’s a huge site! We found out that Handicare have just won a multi-million pound contract in America! So not only are they the UK’s biggest supplier… they are now setting their sights on the American market. Exciting news!
This new training gave us even more information on why Handicare stairlifts are so popular. They’re alot more compact and user-friendly than other well-known stairlifts. They’re much easier and quicker to repair (in the rare event that one breaks down) AND their customer service is second to none.
One of the main reasons Handicare chose to work with Priority Lift Services, was due to us having the same dedication and commitment to our customers. What a great partnership!
Customer focused stairlift training
A large proportion of the training was about getting the customer moving again in as quickly a time as possible. Our staff were told which parts and spares to always carry in their vans – things like batteries, fuses, grease, cleaning products etc. They also tested every one of our Engineers to ensure they were on top of their stair lift servicing – we’re pleased to say they all passed (as they always do!) and their certificates will take pride of place on their mantelpiece we’re sure!
Our next refresher training is on Handicare’s curved stairlifts which are great for customers with a curved staircase (as the name suggests!). We love how the whole Handicare range is designed around all the different possibilities and requirements of individual customers.
So after a quick pit stop at McDonalds on the way home, a training debrief this morning, it’s back out to work to ensure happy customers all round!
Have a nice day!